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Flood Damage

Flood Damage
The following information is intended to assist you in understanding the restorative process undertaken by your Chem-Dry representative whenever Chem-Dry Australia's Corporate Services Division has been appointed on behalf of your insurance company or their loss adjusters to assist in the restoration of your building and/or contents.
Once instructions are received that your property has been affected by any type of water damage, one of our qualified technicians will contact you to gather as much information as possible about the incident and to make arrangements to inspect the affected areas.
Once the estimate has been authorised by your Insurance company, our technician will follow up to arrange a time to commence or complete the necessary work.
In dealing with the incident, and depending on the severity of the damage and/or restrictions or limitations of the policy cover, some or all of the following procedures may be followed as the restorative work is undertaken.
Initial consideration will be given on emergency work to prevent further damage and the health and safety of you, your family, the restoration technicians and any other sub-contractors that may need access to the property.
Emergency work may involve the following:
  • Application of anti-microbial solution to prevent mould and mildew growth and kill waterborne bacteria and viruses in sewage and external water incidents
  • Extraction of standing water
  • Removal of content items, if applicable, deemed to be beyond economical restoration
  • Moisture testing to determine the extent of moisture content in structural material, floor coverings and in the air
  • Removal of burnt/charred building materials and/or contents items dependent upon policy cover
  • Installation of drying equipment such as dehumidifiers and air-movers.


Following the completion of the emergency work, a detailed assessment of the damage to the building and/or contents will be undertaken.

The extent or amount of restorative work performed will depend upon the extent of the flooding.
Any time flooding of any kind takes place in a residential or commercial setting, a drying and monitoring program must be instituted to ensure a full and complete restorative process is accomplished. Failure to do so may well create an environment in which bacteria and other micro organisms breed leading to potential health problems. Additionally, there is added potential for additional structural damage to flooring, walls, furniture etc. Therefore, the technician will meet with you and arrange a schedule to regularly monitor the reduction of moisture in the building structure and air.
Unfortunately it is extremely difficult to determine the exact length of time it will take to dry the property as this can depend upon several factors including the depth of any standing water, the length of time the structure was submerged or wet and the structural materials used, some of which create vapour barriers preventing evaporation of moisture. Regular monitoring will provide an ongoing record of the progress. It is essential that the drying equipment installed is used as directed by the technician, as the longer the equipment is allowed to operate the shorter the drying time. You may be concerned with the amount of electricity used, so please note your electricity meter reading prior to the use of the drying equipment as the cost of electricity consumed can be reclaimed.
If damage has been caused to decorations and fixtures these will most likely be dealt with separately by your insurers or loss adjusters who may have already appointed decorators or building contractors to provide them with estimates. Our priority is to leave the structure in a safe and suitable condition for other subcontractors to complete their work.
Upon completion of the restoration work the technician will request that you sign off the work confirming that everything meets your satisfaction. This will enable the final report to be submitted to your Insurers for prompt settlement.
After the emergency work has been completed our technician will, providing you have the appropriate insurance coverage, assess content items to determine the possibility of successful restoration. Other specialists such as french polishers, electrical engineers and upholsterers may be required to inspect damaged items. This will be discussed with you by the technician or loss adjuster.
It is appreciated that affected items may range from floor coverings to light fittings and everything in between and so a wide range of restoration techniques have been developed. Depending upon the extent of damage it may be necessary to remove items for cleaning off-site.
Once an assessment of the items to be cleaned has been completed, an estimate detailing items that can be economically restored will be provided to the Insurers or Loss Adjusters for their approval before we can proceed.
Items that are beyond economical restoration will be identified, listed and with your approval removed. Your insurers or loss adjusters will require a list of these items to organise replacement/settlement.
We hope that the above information is useful as an introduction to Chem-Dry Corporate Services and what to expect should you be in need of restorative services. Should you require any assistance on this or any other service offered by Chem-Dry Australia, please do not hesitate to contact us.
For more information on the services we can perform for you, please contact us.

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